Complaints, Compliments and feedback

Bannau Brycheiniog National Park Authority is committed to providing a high standard of service and I hope that you are happy with how we have responded to your requirements. However, if you are in any way dissatisfied with how we have performed please do not hesitate to let us know. Similarly , please feel free to let us know if you have something good to tell us as we aim to learn and improve from both the positive and negative aspects of our performance.

Please therefore find below the Authority’s Complaints and Compliments Policy, which provides information on how to make a complaint or provide positive feedback to the Authority.  The Complaints, Compliments and Comments Form is also available from all Authority Information Centres and the Authority’s Headquarters in Brecon.

We treat all complaints seriously and understand that at times you may feel frustrated by your experience and we will do everything we can to resolve your concerns quickly and effectively wherever possible. On some, albeit exceptionally rare, occasions, these frustrations result in behaviour which is counterproductive to resolving the complaint. In order to ensure clarity in how we might respond in such instances, the Authority has therefore produced a policy for how we will manage such situations. This enables us to deal with complainants consistently and fairly, whilst managing a complainant’s expectations.

If you have any feedback on these policies I would be delighted to hear from you.

Catherine Mealing-Jones
Chief Executive

Complaints and Compliments Policy

Complaints, Compliments and Comments Form

Unacceptable Actions by Complainants Policy

Public Services Ombudsman Public Interest Report Jan 2023